Return & Refund Policy

Return Eligibility

– Kingstone Pharms accepts returns of unopened, unused products within 30 days of the delivery date.

– To be eligible for a return, the product must be in its original packaging and condition.

Return Process

1. Contact Us: Email us at cs@kingstonepharms.com with your order number and reason for the return.
2. Receive Return Authorization: We will respond with a return authorization and instructions for returning your product.
3. Ship the Product: Pack the product securely and ship it to the address provided in the return authorization. You are responsible for return shipping costs.
4. Inspection and Refund: Once we receive the returned product, we will inspect it. If the return is approved, we will process a refund to your original payment method within 7-10 business days.

Non-Returnable Items

– Opened or used products

– Products purchased on sale or with a discount code

– Gift cards

Defective or Incorrect Products

– If you receive a defective or incorrect product, please contact us within 7 days of delivery at cs@kingstonepharms.com. We will arrange for a replacement or refund at no additional cost to you.

Refunds

– Approved refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned product.

– Shipping costs are non-refundable.

Product Satisfaction

For new customers, we recommend trying our products with the smallest available quantity (usually 3.5 grams) when exploring a new strain or product. This allows you to assess the product’s effects and determine if it meets your needs before making a larger purchase.

Please note that we cannot offer a money-back guarantee, as the effects of hemp-derived products can vary among individuals. Since our products are consumable goods, for safety and compliance reasons, we cannot accept returns or offer refunds once a product has been opened or used.