Shipping Policy

Order Processing

– Orders are processed within 1-2 business days (Monday-Friday) after receipt of payment.

– Orders placed on weekends or holidays will be processed on the next business day.

– You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates and Delivery Estimates

– Shipping charges for your order will be calculated and displayed at checkout.

– Delivery estimates vary depending on your location and the shipping method selected at checkout. Typically, delivery takes 3-7 business days.

– Please note that these are estimates, and actual delivery times may vary.

Shipping Methods

– We offer standard shipping via USPS & UPS. Expedited shipping options may be available at an additional cost.

Shipping Restrictions

– Kingstone Pharms currently ships to addresses within the United States, with the exception of the following states due to legal restrictions on THCA products: Arkansas, Idaho, Minnesota, Oregon, and Rhode Island.

– We cannot ship to P.O. Boxes, APO/FPO addresses, or certain states where our products may not be legal. It is your responsibility to ensure that our products are legal in your state or locality.

Order Tracking

– Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

– You can track your order through the carrier’s website using the provided tracking number.

Lost or Damaged Packages

– All items purchased from Kingstone Pharms are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier. We are not responsible for items lost in transit, items sent to the wrong address, products seized by customs or government agencies, or international fees charged by your country or third parties.

– If your package is lost during transit and you opted for Route Shipping Protection, you can submit claims directly to Route via the link in the email sent once your order was placed. We disclaim all liability for packages once they are in the possession of the carrier. Under Route’s “Lost Items Policy,” an item is considered “lost” if it is never reported as “delivered,” and if 7 days have passed since the last tracking status update for domestic shipments, and 20 days for international shipments, including Canada. A claim must be filed within 30 days of the last tracking update.

– Please provide your order number and tracking information when contacting us.

Damage During Shipping

– Be sure to check your order carefully once it arrives for any shipping damages. If you opted for the Route Shipping Protection, you can submit claims directly to Route via the link in the email sent once your order was placed. Route claims for damaged items must be placed within 15 days of the confirmed delivery date. Photos of damage must be included in the claim.